To find out how Computype can add value and transform your business
Support Services – we’ll tailor a service package to suit you
Labeling equipment is crucial to keeping your processes moving and productive, so maintenance is business-critical activity.
Different organizations, different methods, different in-house capabilities – Computype Support Services recognize and accommodate varied maintenance needs, to give you precisely the level of service that suits your operation.
- Choose the service you require, with free basic cover included with every equipment purchase, pay-as-you-go for one off projects or repairs, call-out charges and hourly rates, or fixed cost estimates for return-to-base repairs
- Gain flexibility, whether you need regular on-site visits from Computype service engineers or just advice on the phone
- Achieve continued productivity economically, through the service arrangement that suits your needs precisely
Support Services key features
- Core Service – covering phone and email support, OEM warranty repair and optional cover for out-of-warranty equipment
- Level 1 – includes Core Service features plus 5-day repairs turnaround and a printer maintenance cleaning kit per machine
- Level 2 – includes all Level 1 features plus options to add ‘hot swap’ facility on printers and return shipping at no cost
- Level 3 – includes all Level 2 features and options as standard, excluding out-of-warranty equipment cover
- Platinum Service – a fully featured service with several additional options allowing service customization, for instance, on-site spare machinery or preventative maintenance options.