Support Services – we’ll tailor a service package to suit you

Labeling equipment is crucial to keeping your processes moving and productive, so maintenance is business-critical activity.
Different organizations, different methods, different in-house capabilities – Computype Support Services recognize and accommodate varied maintenance needs, to give you precisely the level of service that suits your operation.

 

Benefits

  • Choose the service you require, with free basic cover included with every equipment purchase, pay-as-you-go for one off projects or repairs, call-out charges and hourly rates, or fixed cost estimates for return-to-base repairs
  • Gain flexibility, whether you need regular on-site visits from Computype service engineers or just advice on the phone
  • Achieve continued productivity economically, through the service arrangement that suits your needs precisely


Features

Support Services key features

  • Core Service – covering phone and email support, OEM warranty repair and optional cover for out-of-warranty equipment
  • Level 1 – includes Core Service features plus 5-day repairs turnaround and a printer maintenance cleaning kit per machine
  • Level 2 – includes all Level 1 features plus options to add ‘hot swap’ facility on printers and return shipping at no cost
  • Level 3 – includes all Level 2 features and options as standard, excluding out-of-warranty equipment cover
  • Platinum Service – a fully featured service with several additional options allowing service customization, for instance, on-site spare machinery or preventative maintenance options.
To learn more about Computype support options download the Computype Service and Warranty brochure, or contact Computype directly